Matagalpa Tours always designs and develops permanent comprehensive training programs for tour guides on aspects related to the interaction with the tourist, environmental management, public relations, local culture, quality of service, technical guidance and thematic interpretation.

Matagalpa Tours always trains guides to know the basic rules of protected areas and laws relating to environmental protection and applicable to tourism.

Matagalpa Tours always encourages the tour guides to include a direct call to action for tourists to contribute to environmental and cultural protection in the regions they visit.